Privacy Policy
Privacy Policy
This Privacy Policy describes the conditions under which RALHENTA, AQUELA QUE RALHA, LDA, corporate number 517463571, hereinafter referred to as “RALHENTA”, carries out data processing operations.
In view of the new legal framework, RALHENTA has internally adopted measures that it considers appropriate to protect the personal data being processed. Personal data includes, for example, the name, identification number, location data or personal contacts. The activities of collection, storage, registration, alteration, consultation, use, transmission and destruction represent data processing operations.
Data processing operations comply with national legislation and the Personal Data Protection Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016, applicable. In order to clarify the processing of the data collected, as well as its purpose and the rights that personal data holders have over them, we invite you to carefully read this Privacy Policy periodically.
Data collection methods
RALHENTA collects data through online forms on its website and/or web pages dedicated for this purpose and under its management, as well as physically, through the collection of data for the purposes of generating billing documents, service contracts, satisfaction forms, or others. In the online case, the forms are: Contacts; Subscription to newsletters on the Website.
Personal data collected
Contact details: name, email, for the purpose of contacting the originator of the message in order to respond to it. This data will only be processed for this purpose and will be destroyed once the contact request process has been completed.
Payment data: In order to issue billing documents, we collect the name, address and tax identification number of consumers of RALHENTA services. This data will be processed solely for this purpose and will be destroyed after the legal obligation to keep it has expired (10 years) and transmitted to the competent legal authorities, by legal obligation (Example: AT – SAFT).
Newsletter subscriber data: At some point you have expressly shared your data (name, email) with RALHENTA, via website or other support with the aim of receiving information about products, news, useful information, tutorials, activities, actions or events promoted by RALHENTA. With each sending, the owner is given the option of removing himself from the list of recipients.
Anonymous data: monitoring of website activity. The data collected is processed for the period strictly necessary to achieve the specific purpose of each data collection.
Purpose of the data collected
RALHENTA processes the data collected for the purpose of billing its services, communicating its activities, fulfilling contractual and legal obligations, sharing information of interest to the data subject, optimizing the website and online tools under its responsibility, including managing and prioritizing content.
The purpose of the processing of personal data is determined with the respective legal basis in accordance with the provisions of article 6, paragraph 3 of Regulation (EU) 2016/679 (“GDPR”).
Transmission of data to third parties
The data processed by RALHENTA may be transmitted to third parties by legal requirement or by investigation by the competent authorities. In some cases, RALHENTA uses other entities to assist in the provision of its services. Whenever this occurs, the subcontracted entities are obliged to comply with the rules and regulations for the protection of personal data, through technical and organizational means at their disposal. (Example: Mailchimp (Newsletter)
Data security
RALHENTA uses various technical and organizational measures to protect the personal data of its holders. In the event of subcontracting service providers, they must guarantee the same level of protection.
Any breach or attempted breach of personal data for which you are responsible will be reported to the judicial, control and supervisory authorities. If the breach poses a high risk to the holders of personal data, they will be informed of the incident.
Data Subject Rights
The exercise of rights and freedoms is guaranteed to data subjects, through the contacts provided below in this Privacy Policy, namely: Right to Information; Right of Access; Right of Rectification; Right of Erasure; Right to Limitation of Processing; Right to Data Portability; Right of Objection.
You may always exercise the right to complain to the control and supervision authority designated for this purpose ( www.cnpd.pt )
Data retention period
The period of time during which data is processed varies according to the purpose for which the information is processed, being subject to processing for the period strictly necessary to achieve the specific purpose of each one.
Once the maximum retention period has been reached, personal data will be irreversibly anonymized (anonymized data may be retained) or securely destroyed, except where there are legal requirements requiring the retention of data for a minimum period of time. In this case, the data will be retained for that period of time (Example: billing data).
In the event of disputes regarding legal situations and for as long as they remain in force, the data will also be kept.
Responsible for the Processing of Personal Data
For any matter related to the exercise of rights of personal data holders, the following contacts should be used:
RALHENTA
hello@ralhenta.com
Final Considerations
RALHENTA will update this Privacy Policy whenever necessary on its website, without prior notice. The policy will be dated at each revision. We recommend that you read it periodically. Users are aware of this policy when browsing the RALHENTA website or using its services.
Last revision made on 2/10/2023
